Help & FAQ
Answers to common questions about shopping at North Mile. Can't find what you need? Write to us.
Ordering & payment
How do I place an order?
Add products to your cart and go to checkout. Before you confirm, you see the prices, taxes and shipping costs for your order. The Terms of Sale apply to every order.
Which payment methods can I use?
You can pay by card; card payments are processed securely by Stripe. The payment methods available for your country are shown in the payment step of checkout.
Can I add my PO number or job name to an order?
Yes. At checkout you can enter a PO / order number and a job or project name. Both are shown in your order details.
How can I order many items quickly?
Use Quick order: paste SKUs and quantities, one per line, or upload a CSV file with two columns (SKU and quantity). You see current prices and availability before anything is added to your cart.
Can I reorder or save the tools I buy often?
Yes. In your orders you can order the same items again at current prices. You can also save your cart as a list and add it to your cart later from My lists.
Shipping & delivery
Which countries do you deliver to?
You can choose your country in the country selector. If your country is not listed, contact us and we will check what is possible.
How much does shipping cost and how long does delivery take?
The shipping options, costs and delivery information for your address are shown in the shipping step of checkout, before you pay. Delivery terms are described in the Terms of Sale.
Where can I see the status of my order?
Signed-in customers can follow every order in your orders. For questions about a delivery, contact us with your order number.
Returns & warranty
How do I return a product?
Our Returns Policy explains the conditions and the steps. Contact us with your order number before sending anything back.
What if a product arrives damaged or is not what I ordered?
Please contact us as soon as possible with your order number and, if you can, photos of the product and the packaging. We will tell you how we will resolve it.
What warranty applies?
Your statutory rights are described in the Terms of Sale. If a tool does not perform as expected, contact us with the order number and the SKU.
Choosing products & technical support
How do I choose the right tool?
Write to us with the material you are machining, your machine and the dimensions you need. We will help you choose the right product.
Where can I find technical data?
The product page shows the description and specifications. If something is missing, use "Ask about this product" on the product page; the message already includes the product and SKU.
Are there quantity prices?
Where quantity prices apply, the product page shows them under "Price by quantity". The unit price in your cart follows the quantity of that product.
Account & business customers
What can I do with an account?
In your account you can see your orders, manage your addresses and profile, use saved lists and order again.
I forgot my password. What should I do?
On the sign-in page, choose "Forgot password?" and enter your e-mail address. We will send you a link to set a new password.
I am a business or reseller. Can I get business terms?
Contact us with your company details. We will check whether customer-specific prices or terms are possible for you.
Contact us
Send us your question on WhatsApp or by e-mail. Include your order number or the product SKU so we can help faster.