Returns Policy

1. Right of withdrawal for consumers

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the products. If one order is delivered in several parcels, the period starts when you receive the last one.

To exercise the right of withdrawal, you must inform us (North Mile, info@north-mile.com) of your decision by a clear statement, for example an e-mail. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is enough to send your notice before the withdrawal period has expired.

2. Effects of withdrawal

If you withdraw, we will refund all payments received from you, including the standard delivery costs (but not extra costs if you chose a more expensive delivery method than our cheapest standard delivery), without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not be charged any fees for the refund.

We may withhold the refund until we have received the products back or you have supplied proof of having sent them back, whichever is earliest.

Please send the products back without undue delay and no later than 14 days from the day you tell us about the withdrawal. You bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. A cutting tool that has been mounted and used for machining counts as such handling.

3. Exceptions

The right of withdrawal does not apply to products made to your specifications or clearly personalised, such as tools ground or cut to a custom size on your request.

4. Returns for business customers

Business customers have no statutory right of withdrawal. We accept returns of unused products in their original, undamaged packaging within 14 days of delivery if you contact us first at info@north-mile.com. Return shipping is at your cost, and the refund is issued after we have received and checked the products. Custom-made products cannot be returned.

5. Damaged, wrong or defective products

If a product arrives damaged, you received the wrong item, or a product is defective, please e-mail info@north-mile.com with your order number and photos. In these cases we cover the return shipping and send a replacement or a refund. This does not affect your statutory rights described in our Terms of Sale.

6. How to return a product

• E-mail info@north-mile.com with your order number and the products you want to return.
• We reply with the return address and instructions.
• Pack the products securely, ideally in their original packaging, and include the order number.
• Keep the proof of postage until your refund has been processed.

7. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: North Mile, info@north-mile.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.